When should a change request be submitted to resolve a problem?
A) As soon as a solution for the problem has been identified
B) As soon as a workaround for the problem has been identified
C) As soon as the analysis of the frequency and impact of incidents justifies the change
D) As soon as the analysis of cost, risks and benefits justifies the change
Correct Answer:
Verified
Q2: Which statement about outcomes is CORRECT?
A) An
Q3: Which TWO statements about an organization's culture
Q4: Which service level metrics are BEST for
Q5: Which ITIL guiding principle recommends using existing
Q6: Which is a service request?
A) Requesting a
Q8: Which is NOT a component of the
Q9: Which practice updates information relating to symptoms
Q10: What are the ITIL guiding principles used
Q11: Which practice coordinates the classification, ownership and
Q12: When should a full risk assessment and
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