Which service level metrics are BEST for measuring user experience?
A) Single system-based metrics
B) Metrics for the percentage of uptime of a service
C) Operational metrics
D) Metrics linked to defined outcomes
Correct Answer:
Verified
Q1: Which practice has a purpose that includes
Q2: Which statement about outcomes is CORRECT?
A) An
Q3: Which TWO statements about an organization's culture
Q5: Which ITIL guiding principle recommends using existing
Q6: Which is a service request?
A) Requesting a
Q7: When should a change request be submitted
Q8: Which is NOT a component of the
Q9: Which practice updates information relating to symptoms
Q10: What are the ITIL guiding principles used
Q11: Which practice coordinates the classification, ownership and
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