Which practice coordinates the classification, ownership and communication of service requests and incidents?
A) Supplier management
B) Service desk
C) Problem management
D) Relationship management
Correct Answer:
Verified
Q6: Which is a service request?
A) Requesting a
Q7: When should a change request be submitted
Q8: Which is NOT a component of the
Q9: Which practice updates information relating to symptoms
Q10: What are the ITIL guiding principles used
Q12: When should a full risk assessment and
Q13: Which statement about the steps to fulfill
Q14: Which statement about service desks is CORRECT?
A)
Q15: Identify the missing word in the following
Q16: Which statement about a 'continual improvement register'
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