Which practice updates information relating to symptoms and business impact?
A) Service level management
B) Change control
C) Service request management
D) Incident management
Correct Answer:
Verified
Q4: Which service level metrics are BEST for
Q5: Which ITIL guiding principle recommends using existing
Q6: Which is a service request?
A) Requesting a
Q7: When should a change request be submitted
Q8: Which is NOT a component of the
Q10: What are the ITIL guiding principles used
Q11: Which practice coordinates the classification, ownership and
Q12: When should a full risk assessment and
Q13: Which statement about the steps to fulfill
Q14: Which statement about service desks is CORRECT?
A)
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