When Web support sites are well-designed ____.
A)they allow service desks to provide free support for most issues
B)the Web-based contacts cost less than contacts involving analysts
C)the Web-based contacts cost more than contacts involving analysts
D)the Web-based contacts cost about the same as contacts involving analysts

Question

Quizplus · Accepted Answer

Web-based contacts typically cost less than those involving analysts because they automate processes and reduce the need for human intervention.

When Web Support Sites Are Well-Designed ____