Trends such as cloud computing, BYOD, and desktop virtualization ____.
A) make integration easier as they come with an increase of standards
B) are forcing service desks to implement more self-help options to be more proactive and handle new incidents
C) are resulting in organizations adopting a more formalized reactive problem management approach
D) enable a swifter adoption of worker mobility and a need for immediate support
Correct Answer:
Verified
Q30: Which is a trend affecting how service
Q31: Older workers _.
A)typically are not comfortable using
Q32: If a service desk is providing multi-channel
Q33: When Web support sites are well-designed _.
A)they
Q34: When Web support sites are well-designed _.
A)users
Q36: Which is a trend seen in today's
Q37: Gartner defines _ as a work style
Q38: The current trend in the industry is
Q39: Which is true about 24x7 support?
A)Service desk
Q40: _ support is an effective way to
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