Gartner defines ____ as a work style characterized by a flurry of collective activity by anyone and everyone available to add value.
A) major incident handling
B) crowdsourcing
C) crowdhelping
D) swarming
Correct Answer:
Verified
Q32: If a service desk is providing multi-channel
Q33: When Web support sites are well-designed _.
A)they
Q34: When Web support sites are well-designed _.
A)users
Q35: Trends such as cloud computing, BYOD, and
Q36: Which is a trend seen in today's
Q38: The current trend in the industry is
Q39: Which is true about 24x7 support?
A)Service desk
Q40: _ support is an effective way to
Q41: Which of the following enables companies to
Q42: Companies that need to provide global support
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