____ support is an effective way to manage customer expectations, as the service desk can charge a higher rate for premium or value-added services.
A)Tier-based
B)Incremental
C)Level-based
D)Fee-based

Question

Quizplus · Accepted Answer

Fee-based support allows service desks to charge more for premium or value-added services, effectively managing customer expectations by offering different service levels at different price points.

____ Support Is an Effective Way to Manage Customer Expectations