A Lexus rides smoother, goes faster, and lasts longer. Yet both a Lexus and a Hyundai deliver the same ______ if all the units deliver their respective promised quality.
A) safety quality
B) unique quality
C) conformance quality
D) customer support
E) performance quality

Question

Quizplus · Accepted Answer

The term “conformance quality” refers to the extent to which the product or service conforms to the specified design, standards, and customer expectations. Therefore, if both the Lexus and Hyundai deliver their promised quality, they would have the same conformance quality, regardless of their differences in other aspects such as performance and durability.

A Lexus Rides Smoother, Goes Faster, and Lasts Longer