The methodology of quality function deployment takes the list of desired ________ generated by market research and turns them into a list of ________ that the engineers can use.
A) consumer attributes/environmental attributes
B) customer attributes/engineering attributes
C) consumer attributes/engineering specifications
D) consumer attributes/prototype guidelines
E) customer attributes/engineering mandates

Question

Quizplus · Accepted Answer

Quality function deployment involves translating customer/market requirements (customer attributes) into specific engineering requirements (engineering attributes) that can guide the development of a product or service. Therefore, the best choice would be B, which correctly identifies the terms used in the process.

The Methodology of Quality Function Deployment Takes the List of Desired