Question 1

The nursing shortage is expected to escalate as nurses in the baby boomer generation retire. What else has contributed to the shortage?

Accepted Answer

For all of these reasons, experts estimate that the United States will be short-staffed by nearly 1 million nurses, 124,000 physicians, and 706,000 home health aides by the year 2025.

Question 2

Another name for a person who has a negative attitude and is lazy is:

Accepted Answer

It just takes one B-team player to ruin things for everyone around them.

Question 3

According to your book, which of the following is NOT part of a good organizational crisis management plan?

Accepted Answer

By their nature, health organizations are likely to be part of crises. It's essential to have a good plan in place.

Question 4

As described in your book, "inverting the pyramid" refers to:

Accepted Answer

In this model, leaders listen to and support those on the front line.

Question 5

You have been asked to develop a new process for handling patient records. You'd like to convene a task force to design an ideal system. Based on the Hoy-Tarter Model of Shared Decision Making, you should seek out people who ___________________.

Accepted Answer

The Hoy-Tarter Model proposes that leaders consider two main questions when determining whom to include in decision making: Does the team member have a personal stake in the outcome? and Does the team member have expertise on the topic?

Question 6

You worked at one pharmacy in which every member of the team was invited to contribute ideas for improvement. At another, people were simply expected to follow orders and procedures. Based on the theory of personal causation, people in the first example were treated as _____ and people in the second were treated as ______.

Accepted Answer

The theory of personal causation proposes that people naturally resist being treated as pawns but people typically respond enthusiastically when they are treated as origins.

Question 7

There is nothing really wrong with where you work. The pay is okay. People are treated fairly. The working conditions are fine. However, you don't feel motivated by the idea that you are accomplishing something important. Which theory addresses the idea that a

Accepted Answer

Motivation-hygiene theory proposes that satisfaction is based one set of factors and dissatisfaction on a different set of factors.

Question 8

Several members of your community have been involved in a plane crash, and the hospital where you work is inundated with calls from the media. Your organization will be most effective at handling this crisis if your management team:

Accepted Answer

By their nature, health organizations are likely to be part of crises. It's essential to have a good plan in place.

Question 9

You have always enjoyed driving by Mercy Hospital. After all, you were born there, and so was your nephew, who just turned 2. Which theory proposes that we form enduring judgments about an organization based on an ongoing collection of experiences and perceptions?

Accepted Answer

The commitment-trust theory of relationships proposes that people make judgments based on trust, shared values, loyalty, and commitment.

Question 10

Your boss trusts team members to make good decisions and work hard for the people you serve-not because she tells you to, but because you have an inherent desire to make a difference. She is best described as a(n):

Accepted Answer

Theory Y managers believe people are motivated to make a difference, and they enjoy the inherent rewards of doing a job they value.

Question 11

The diagnostic center where you went for an MRI recently was beautifully decorated, but the staff was inattentive. The brochure promised next-day results, but you haven't heard anything for a week. In his book about reputational capital, Kevin Jackson would put this company in the category of:

Accepted Answer

People in superficially image- based companies rely on advertising campaigns and slogans that sound good but don't reflect the true nature of the organization.

Question 12

Meguma considers herself a servant leader whose main job it is to listen and respond to frontline personnel and mid-level supervisors. Her philosophy is consistent with which approach?

Accepted Answer

An inverted pyramid model honors the important role that front-line team members play.

Question 13

As the result of a nearby industrial accident, residents of several neighborhoods have been evacuated. Part of your job as a hospital public relations professional is to post messages on social media about the accident as details become available. Based on the advice in your book, you should tailor information, not only to people in the affected neighborhoods, but also to "_________"-people who don't live there but are anxious about family members who do.

Accepted Answer

Keeping the "worried well" informed prevents undue anxiety and may keep them out of harm's way themselves.

Question 14

As community relations director for a new cardiac rehab center, you have recommended that the first advertising campaign be created and released after the center is open and running smoothly. You know that the company's ____________ will be harmed if the image you present doesn't match the actual service you provide.

Accepted Answer

Reputation is a long-term assessment about the character, conscience, and credibility of an organization.

Question 15

Which theory proposes that dissatisfaction at work arises from external factors such as pay, whereas our drive to succeed arises from internal factors such as people's desire to make a difference.

Accepted Answer

Motivation-hygiene theory proposes that satisfaction is based one set of factors and dissatisfaction on a different set of factors.

Question 16

You feel that Belinda would be a good person for the employee satisfaction team because she is knowledgeable, invested in the outcome, trusted by the other team members, and is likely to introduce new ideas. Based on the __________, she is a good choice.

Accepted Answer

The Hoy-Tarter Model proposes that leaders consider two main questions when determining whom to include in decision making: Does the team member have a personal stake in the outcome? and Does the team member have expertise on the topic?

Question 17

The "starving artist" syndrome describes people who don't make a lot of money but feel fulfilled by their jobs because of the work they

Accepted Answer

Motivation-hygiene theory proposes that satisfaction is based the conviction that one is making a positive difference.

Question 18

You have been going to the same dentist for years, even though you have moved across town in that time. People's tendency to remain loyal to people and organizations with which they have a satisfying history is best described in the:

Accepted Answer

The commitment-trust theory of relationships proposes that people make relatively enduring judgments based on trust, shared values, loyalty, and commitment.

Question 19

The long-term character, conscience, and credibility of an organization define its:

Accepted Answer

Once damaged, a good reputation is hard to regain.

Question 20

Based on what you read in your book, which of the following best describes an A-team player?

Accepted Answer

A-team members love a challenge, have a positive attitude, and inspire everyone around them.

Quiz 10: Health Care Administration, Human Resources, Marketing, and Pr