A recommended confrontation technique is for the manager to
A) communicate care and concern.
B) threaten the worker's job security.
C) make two nice comments for every negative one.
D) appear angry and worried.

Question

Quizplus · Accepted Answer

Communicating care and concern is an effective way to approach a confrontation because it can help build a rapport with the worker and create a more constructive dialogue. Threatening job security, appearing angry or worried, or using a positive to negative feedback ratio may create a more defensive or hostile environment and make resolution more difficult.

A Recommended Confrontation Technique Is for the Manager to