Question 1

Which of the following is NOT a method used to identify employee training needs?
A) supervisor performance reviews
B) attitude surveys
C) assessment centers
D) outplacement counseling services

Accepted Answer

D) Supervisor performance reviews, attitude surveys, and assessment centers are commonly used tools for identifying employees' performance deficiencies and training needs. Outplacement counseling helps terminated employees find new jobs.

Question 2

Which of the following would most likely occur during the implementation stage of a training program?
A) presenting the program to a small test audience
B) designing the program content for different learners
C) conducting a needs analysis of newly hired workers
D) providing on-the-job training to the targeted group of employees

Accepted Answer

D) The third step of the training and development process involves implementing the program through methods such as on-the-job or online training. In some cases, the program is presented to test audiences prior to implementation.

Question 3

Which of the following training methods is experienced by almost all employees?
A) on-the-job training
B) apprenticeship training
C) informal learning
D) vestibule training

Accepted Answer

A) When starting a new job, every employee gets some on-the-job training which involves learning about the job while performing the job. The most familiar on-the-job training (OJT) technique is the coaching or understudy method. Here an experienced worker or supervisor trains the employee on the job.

Question 4

Which of the following consolidates the knowledge, skills, and behaviors that an individual needs to perform a job well?
A) instructional objective
B) ranking method
C) competency model
D) work council

Accepted Answer

C) Some employers use competency models to help clarify training needs. The competency model consolidates, usually in one diagram, a precise overview of the competencies (the knowledge, skills, and behaviors) someone would need to do a job well.

Question 5

Which of the following best describes the first step in a performance analysis?
A) comparing a person's performance to ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments

Accepted Answer

A) The first step in performance analysis is usually to compare the person's actual performance to what it should be. Doing so helps to confirm that there is a performance deficiency and may also help the manager to identify its cause.

Question 6

A performance analysis is primarily used to assess the training needs of ________.
A) new employees
B) prospective employees
C) current employees
D) former employees

Accepted Answer

C) A performance analysis is most appropriate for assessing the training needs of current employees. Task analyses determine the training needs of new employees.

Question 7

________ provides new employees with the basic background information required to perform their jobs satisfactorily.
A) Employee recruitment
B) Employee selection
C) Employee orientation
D) Employee development

Accepted Answer

C) Employee orientation provides new employees with the basic background information they need to perform their jobs satisfactorily, such as information about company rules. Orientation is one component of the employer's new-employee socialization process.

Question 8

Which of the following is NOT one of the primary purposes of employee orientation?
A) The employee should become skilled with the firm's software.
B) The employee should understand the organization in a broad sense.
C) The employee should have a clear understanding of what is expected.
D) The employee should begin the process of learning the firm's preferences.

Accepted Answer

A) A successful orientation should explain the organization's structure in a broad sense, clarify what the firm expects in terms of work and behavior, and begin the socialization process. Technology is useful during orientation, but employees are not likely to be expected to master the firm's software.

Question 9

What is the final step in the ADDIE training process model?
A) evaluating the program's successes or failures
B) presenting the program to a small test audience
C) conducting a performance and needs analysis
D) training the targeted group of employees

Accepted Answer

A) The final step of a training program involves evaluating the success and failure of the program. Training test audiences and targeted employees occurs prior to the final evaluation.

Question 10

All of the following are included in a task analysis record form EXCEPT ________.
A) performance standards
B) trainable skills required
C) performance appraisals
D) human aptitudes required

Accepted Answer

C) A task analysis record form is developed for the four-step training process. Performance standards, specific tasks, and required skills and aptitudes are included on such a form. It is unlikely that performance appraisal information would be included.

Question 11

On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________.
A) coaching
B) role playing
C) observation
D) job rotation

Accepted Answer

B) The most familiar on-the-job training (OJT) technique is the coaching or understudy method. OJT may also involve observing co-workers or supervisors. Role playing is a type of behavior modeling that involves simulations.

Question 12

In the ADDIE training process model, which of the following occurs immediately after a needs analysis has been conducted?
A) assessing the program's successes or failures
B) presenting the program to a test audience
C) designing the overall training program
D) training a targeted employee group

Accepted Answer

C) In the second step of the ADDIE training process model, an employer designs the overall training program. Implementing the training and evaluating the effectiveness of the course are steps that occur later in the process.

Question 13

Anna, an HR manager, wants to determine the training needs of a new employee in the shipping department. Which of the following would most likely help Anna?
A) needs analysis
B) task analysis
C) performance analysis
D) training analysis

Accepted Answer

B) Task analyses determine the training needs of new employees by breaking jobs into subtasks. A needs analysis and a performance analysis would most likely be implemented for a current employee.

Question 14

Which of the following helps focus the efforts of trainees and trainers and establishes a benchmark for evaluating a training program?
A) instructional objective
B) employee orientation
C) performance analysis
D) competency model

Accepted Answer

A) Training, development, or (more generally) instructional objectives provide a focus for the efforts of both the trainee and the trainer and a benchmark for evaluating the success of the training program. The objectives should specify what the trainee should be able to accomplish after successfully completing the training program.

Question 15

Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?
A) orientation
B) training
C) development
D) appraisal

Accepted Answer

B) Training means the methods employers use to give new or present employees the knowledge and skills they need to perform their jobs. Training takes place after orientation.

Question 16

Maria was recently hired as an accountant with a large marketing firm. Today is Maria's first day of work, and she will be attending an employee orientation session. Which of the following is LEAST likely to be addressed during Maria's orientation?
A) employee benefits
B) daily routine
C) safety measures
D) sales methods

Accepted Answer

D) During orientation, new employees usually receive printed or Web-based handbooks covering matters such as working hours, performance reviews, getting on the payroll, and vacations, as well as a facilities tour. Other information might cover employee benefits, personnel policies, the employee's daily routine, company organization and operations, and safety measures and regulations. Specific information regarding projects and sales techniques are less likely to be covered during orientation.

Question 17

Lucas, an HR manager, has been assigned the task of creating a training and development program for his firm's employees. According to the ADDIE training process model, what is the first step that Lucas should take?
A) assess the program's successes or failures
B) design the program content
C) conduct a needs analysis
D) train the targeted group of employees

Accepted Answer

C) Conducting a needs analysis is the first step of any training program. This step involves identifying the specific knowledge and skills the job requires and comparing these with the prospective trainees' knowledge and skills. Designing the program's content, training workers, and evaluating the process are additional steps in most training programs.

Question 18

For training to be successful and effective, a trainee must have ________.
A) experience
B) motivation
C) management skills
D) technical expertise

Accepted Answer

B) Training is futile if the trainee lacks the ability or motivation to benefit from it. A trainee's motivation can be increased by providing feedback and making material meaningful.

Question 19

________ means having a person learn a job by actually doing it.
A) Simulated learning
B) On-the-job training
C) Social learning
D) Behavior modeling

Accepted Answer

B) When starting a new job, every employee gets some on-the-job training which involves learning about the job while performing the job. The most familiar on-the-job training (OJT) technique is the coaching or understudy method. Here an experienced worker or supervisor trains the employee on the job.

Question 20

Which of the following would perform the initial orientation in most firms?
A) HR specialist
B) mid-level manager
C) administrative assistant
D) immediate supervisor

Accepted Answer

A) The HR specialist usually performs the initial orientation and explains such matters as working hours and vacation. The employee then meets his or her new supervisor. The latter continues the orientation, by explaining the exact nature of the job, introducing the person to his or her new colleagues, and familiarizing the new employee with the workplace and the job.

Quiz 7: Training and Developing Employees

Which of the following is NOT a method used to identify employee training needs?

Which of the following would most likely occur during the implementation stage of a training program?

Which of the following training methods is experienced by almost all employees?

Which of the following consolidates the knowledge, skills, and behaviors that an individual needs to perform a job well?

Which of the following best describes the first step in a performance analysis?

A performance analysis is primarily used to assess the training needs of ________.

________ provides new employees with the basic background information required to perform their jobs satisfactorily.

Which of the following is NOT one of the primary purposes of employee orientation?

What is the final step in the ADDIE training process model?

All of the following are included in a task analysis record form EXCEPT ________.

On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________.

In the ADDIE training process model, which of the following occurs immediately after a needs analysis has been conducted?

Anna, an HR manager, wants to determine the training needs of a new employee in the shipping department. Which of the following would most likely help Anna?

Which of the following helps focus the efforts of trainees and trainers and establishes a benchmark for evaluating a training program?

Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?

Maria was recently hired as an accountant with a large marketing firm. Today is Maria's first day of work, and she will be attending an employee orientation session. Which of the following is LEAST likely to be addressed during Maria's orientation?

Lucas, an HR manager, has been assigned the task of creating a training and development program for his firm's employees. According to the ADDIE training process model, what is the first step that Lucas should take?

For training to be successful and effective, a trainee must have ________.

________ means having a person learn a job by actually doing it.

Which of the following would perform the initial orientation in most firms?