Question 1

Which of the following allows people in one location to communicate live with people in another location?
A) videoconferencing
B) virtual reality games
C) learning portals
D) computer-based training

Accepted Answer

A) Videoconferencing is a popular way to train geographically dispersed employees. It is used to connect two or more distant groups using a combination of audio and visual equipment. Computer-based training involves using a computer system to simulate tasks or learn a job.

Question 2

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a 9-month period of time. Her employer is utilizing the ________ form of training.
A) job rotation
B) understudy
C) coaching
D) special assignments

Accepted Answer

A) Job rotation, in which an employee (usually a management trainee) moves from job to job at planned intervals, is an on-the-job training technique. Special assignments similarly give lower-level executives firsthand experience in working on actual problems.

Question 3

Which of the following is a managerial on-the-job training method that involves educating, instructing, and training subordinates?
A) behavior modeling
B) role playing
C) simulating
D) coaching

Accepted Answer

D) Coaching means educating, instructing, and training subordinates. On-the-job training requires effective coaching skills. Behavior modeling, role playing, and simulating are not considered on-the-job training methods.

Question 4

Managers at Southwest Communications have decided that their employees would benefit from training. In the past, the firm has used classroom instructors to train workers. However, the firm has a tight budget and is considering the idea of using Web-based instruction to train employees. What research findings support the decision by Southwest Communications to use Web-based instruction?
A) Trainees are more satisfied with Web-based instruction than classroom instruction.
B) Web-based instruction teaches how to perform tasks better than classroom instruction.
C) Trainees are better able to control pace and content with classroom instruction.
D) Web-based instruction teaches the memory of facts better than classroom instruction.

Accepted Answer

D) Research shows that Web-based instruction is a bit more effective than classroom instruction for teaching memory of facts and principles. Trainees are equally satisfied with Web-based instruction and classroom instruction. Web-based instruction and classroom instruction are equally effective for teaching information about how to perform a task or action. Web-based instruction is much more effective than classroom instruction when the trainees can use the Web program to control the pace and selection of the content.

Question 5

In which of the following settings would mobile learning be most appropriate?
A) giving a salesperson an update on inventory
B) helping an HR manager handle an angry worker
C) showing a mechanical engineer numerous schematics
D) providing a marketing manager with multiple spreadsheets

Accepted Answer

A) Mobile learning is excellent for some things, like giving a traveling salesperson a quick update that helps him or her make a sale. Many types of training, such as in human relations, may require more interaction than mobile learning provides. Similarly, any training that requires numerous graphics isn't appropriate.

Question 6

Approximately ________ of what employees learn on the job comes from informal learning.
A) 80%
B) 60%
C) 40%
D) 20%

Accepted Answer

A) Surveys from the American Society for Training and Development estimate that as much as 80% of what employees learn on the job they learn not through formal training programs but through informal means, including performing their jobs in collaboration with their colleagues.

Question 7

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the ________ form of training.
A) job rotation
B) job instruction
C) coaching
D) informal learning

Accepted Answer

C) Coaching means educating, instructing, and training subordinates. Job rotation, in which an employee (usually a management trainee) moves from job to job at planned intervals, is another on-the-job technique.

Question 8

According to surveys, which of the following is NOT considered a type of simulated learning?
A) virtual reality games
B) monthly job rotations
C) step-by-step animated guides
D) software with screenshots and interactive prompts

Accepted Answer

B) Simulated learning means different things to different people. A recent survey asked training professionals what experiences qualified as simulated learning experiences, and the responses included virtual reality games, step-by-step animated guides, and software tools with screenshots and interactive requests for responses. Job rotations are not a type of simulated training.

Question 9

Which of the following is a section of an employer's website that offers employees online access to training courses?
A) vestibule
B) learning portal
C) videoconference
D) virtual classroom

Accepted Answer

B) A learning portal is a section of an employer's website that offers employees online access to many or all of the training courses they need to succeed at their jobs. Most often, the employer contracts with applications service providers (ASP). When employees go to their firm's learning portal, they actually access the server and a menu of courses that the ASP company contracted with the employer to offer.

Question 10

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training

Accepted Answer

D) Apprenticeship training is a structured process by which individuals become skilled workers through a combination of formal instruction and on-the-job training, usually under the guidance of an expert. It is especially popular for learning professional trades, such as plumber or electrician.

Question 11

Which of the following is NOT one of the procedures associated with behavioral modeling?
A) transfer of training
B) role playing
C) social reinforcement
D) task analysis

Accepted Answer

D) The four-step procedure for behavior modeling includes modeling the appropriate actions, role playing in simulated situations, providing reinforcement through feedback, and transferring learned skills on the job. Task analysis is the study of a job to determine the skills a job requires.

Question 12

________ is a method in which trainees learn on actual or simulated equipment but are trained away from the job.
A) Vestibule training
B) Apprenticeship training
C) Cubicle training
D) Job instruction training

Accepted Answer

A) With vestibule/simulated training, trainees learn on the actual or simulated equipment they will use on the job but receive their training off the job. Such training is necessary when it is too costly or dangerous to train employees on the job.

Question 13

Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of ________.
A) apprenticeship training
B) on-the-job training
C) vestibule training
D) programmed learning

Accepted Answer

C) With vestibule/simulated training, trainees learn on the actual or simulated equipment they will use on the job but receive their training off the job. Such training is necessary when it is too costly or dangerous to train employees on the job.

Question 14

Lara is a mid-level manager at a telemarketing company. She has been given the task of coaching a new employee, so Lara will most likely ________.
A) show the new employee the steps of various tasks
B) develop a change plan with the new employee
C) monitor the new employee's benefits plan
D) modify the new employee's work load

Accepted Answer

A) With the coaching method of on-the-job training, an experienced worker trains the employee. This may involve having the supervisor show the new employee the ropes, step-by-step. Coaching is less likely to involve monitoring benefits or changing the work load of a new worker.

Question 15

________ allows trainees to use a computer-based system to interactively increase their knowledge and skills.
A) Computer-based training
B) Point-to-point training
C) Videoconferencing
D) Telelearning

Accepted Answer

A) Computer-based training involves using a computer system to simulate tasks or learn a job. Videoconferencing connects two or more distant groups using a combination of audio and visual equipment.

Question 16

All of the following are primary benefits associated with virtual classrooms EXCEPT ________.
A) assessing the skills of management trainees
B) communicating with other remote learners
C) building communities through user profiles and live video
D) learning with collaborative software on personal computers

Accepted Answer

A) The virtual classroom combines the best of Web-based learning with live video and audio. Virtual classrooms enable learners to communicate with clear, two-way audio; build communities with user profiles and live video; collaborate with chat and shared whiteboards; and learn with shared applications such as PowerPoint slides.

Question 17

Bob demonstrates to trainees how to handle angry customers who call the firm's help line. Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills. Which training technique is Bob most likely using?
A) behavior modeling
B) informal learning
C) apprenticeship training
D) vestibule training

Accepted Answer

A) Behavior modeling involves first showing trainees the right (or "model") way of doing something. Then the instructor lets trainees practice that way before providing feedback on the trainees' performance.

Question 18

Which of the following is an example of computer-based training?
A) participating in computerized simulations
B) conducting a computerized performance analysis
C) enrolling for a course through a learning portal
D) simultaneously communicating with global employees

Accepted Answer

A) Computer-based training involves using a computer system to learn a job or increase skills interactively. CBT may involve simple tasks like taking an online quiz or participating in computerized simulations.

Question 19

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?
A) dental assistant
B) electrician
C) banker
D) chef

Accepted Answer

C) Dental assistant, electrician, and chef are some of the most popular occupations using the apprenticeship method of training. A banker would most likely not be trained with an apprentice, but would probably be trained through OJT instead.

Question 20

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training

Accepted Answer

D) Apprenticeship training is a structured process by which individuals become skilled workers through a combination of formal instruction and on-the-job training, usually under the guidance of an expert. It is especially popular for learning professional trades, such as plumber or electrician.

Quiz 7: Training and Developing Employees

Which of the following allows people in one location to communicate live with people in another location?

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a 9-month period of time. Her employer is utilizing the ________ form of training.

Which of the following is a managerial on-the-job training method that involves educating, instructing, and training subordinates?

In which of the following settings would mobile learning be most appropriate?

Approximately ________ of what employees learn on the job comes from informal learning.

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the ________ form of training.

According to surveys, which of the following is NOT considered a type of simulated learning?

Which of the following is a section of an employer's website that offers employees online access to training courses?

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Which of the following is NOT one of the procedures associated with behavioral modeling?

________ is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of ________.

Lara is a mid-level manager at a telemarketing company. She has been given the task of coaching a new employee, so Lara will most likely ________.

________ allows trainees to use a computer-based system to interactively increase their knowledge and skills.

All of the following are primary benefits associated with virtual classrooms EXCEPT ________.

Bob demonstrates to trainees how to handle angry customers who call the firm's help line. Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills. Which training technique is Bob most likely using?

Which of the following is an example of computer-based training?

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.