Hunter is a new salesperson who does not yet possess a great deal of product knowledge. He is often asked questions to which he does not know the answer. By being upfront with his customers about not knowing the answers and then making an effort to find them, how does Hunter build trust?
A) He is perceived as an expert.
B) He is perceived as candid.
C) He is perceived as compatible.
D) He is perceived as competent.

Question

Quizplus · Accepted Answer

By being upfront about not knowing the answers and making an effort to find them, Hunter is perceived as candid and honest. This builds trust with customers because they appreciate someone who is honest about their knowledge and willing to go the extra mile to find the correct information. While Hunter may not be perceived as an expert or compatible, he is building trust by showing competence in his willingness to learn and follow up with customers.

Hunter Is a New Salesperson Who Does Not Yet Possess