Suppose you are a salesperson for a salesforce automation consulting company. After working with a potential customer for several weeks, you determine that a lower-cost and lower-margin solution is best for your customer. Although a more-expensive and higher-margin system will work, by recommending the lower-cost solution, what are you demonstrating?
A) dependability
B) knowledge
C) likeability
D) customer orientation

Question

Quizplus · Accepted Answer

By recommending a lower-cost solution that meets the customer's needs, the salesperson is demonstrating a customer orientation focused on meeting the customer's needs and budget. This approach builds trust and can result in long-term customer relationships.

Suppose You Are a Salesperson for a Salesforce Automation Consulting