Knowledge management should not be a priority for adoption as a CRM enabler if:
A)The organization is large with disparate information
B)The organization is small with simple customer solutions
C)There is high employee turnover
D)The organization is decentralized
E)If the product or service solution is complex

Question

Quizplus · Accepted Answer

Knowledge management as a CRM enabler may not be a priority for adoption in small organizations with simple customer solutions. This is because the organization may not have much complex information to manage and may not require a sophisticated knowledge management system to support its CRM activities. Additionally, the cost of implementing and maintaining such a system may outweigh the benefits, making it an unnecessary investment for the organization.

Knowledge Management Should Not Be a Priority for Adoption as a CRM