Advantages related to CRM that mid- to small-size organizations have over larger organizations include all of the following except
A)Smaller size means fewer areas to control
B)Technology economies of scale
C)Lesser number of employees lessens training period
D)Less chance of disparate systems
E)Deeper levels of CRM expertise

Question

Quizplus · Accepted Answer

Smaller organizations typically do not have deeper levels of CRM expertise compared to larger organizations, which often have more resources to invest in specialized expertise.

Advantages Related to CRM That Mid- to Small-Size Organizations Have