Which of the following CANNOT serve as an indicator of CRM effectiveness?
A) changes in revenue
B) changes in margins
C) change in hierarchy of origin
D) change in customer satisfaction
E) they can all serve as indicators of effectiveness
Correct Answer:
Verified
Q52: Which is INCORRECT? Relational databases contain
A)customer transaction
Q53: Which is a true finding with respect
Q54: Legacy systems
A)can impede company-wide CRM development.
B)are generally
Q55: CRM systems
A)should emphasize platform technology first and
Q56: With respect to CRM systems
A)technical integration leads
Q57: "Quick-results" CRM benefits companies in many ways.
Q58: Which of the following is true concerning
Q59: Difficulties in integrating customer data include all
Q61: The main touch point for customers is
A)marketing
Q62: VAPs are
A)value added producers.
B)vertically aligned producers.
C)vertically aligned
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