Question 1

How does aggression between or against workers differ from violence outside of the workplace?

Accepted Answer

The answer of How does aggression between or against workers...

Question 2

Questionnaires that measure employees' attitudes about specific aspects of their jobs take a(n)____ approach.

Accepted Answer

Facet approach questionnaires focus on specific aspects of a job rather than overall job satisfaction (global approach) or measuring against a standard (theoretical criterion) or measuring in terms of job performance (actual criterion).

Question 3

The best conclusion that can be drawn from research on job satisfaction and job performance is that ____.

Accepted Answer

Research consistently shows that there is a positive correlation between job satisfaction and job performance, meaning that employees who are satisfied with their jobs tend to perform better. However, it is important to note that correlation does not necessarily imply causation and there may be other factors at play that influence both job satisfaction and job performance.

Question 4

Which of the following can be more important to job satisfaction than the amount of money an employee receives?

Accepted Answer

Studies have shown that feeling unfairly compensated or not having clear, fair salary and pay raise decisions can have a greater impact on job satisfaction than the actual amount of money received.

Question 5

During the workweek,Rick is the first employee to arrive at work and the last to leave.On weekends,Rick often stops by the office to volunteer his services even though he is not scheduled to work.This example best illustrates ____.

Accepted Answer

The scenario describes an employee (Rick) who goes beyond the requirements of his job by voluntarily offering his services on weekends. This behavior is an example of organizational citizenship behavior, which refers to voluntary actions that go above and beyond the formal job requirements, and contribute to the effective functioning of the organization.

Question 6

Of the following people,who would be least likely to report satisfaction in their job?

Accepted Answer

Diedra's lack of knowledge and ability to perform successfully would likely lead to job dissatisfaction. The other options suggest variation and autonomy, which are typically associated with higher levels of job satisfaction.

Question 7

In the United States,the number of two-career couples and single-parent families are increasing.These growing and competing demands of family and job have led some companies to ____.

Accepted Answer

Given the growing demands of family and job in two-career couples and single-parent families, some companies have realized the importance of developing family-friendly policies to retain their employees. This is because if employees feel supported in their family responsibilities, they are more likely to be satisfied with their job and remain loyal to the company. Therefore, the best choice would be D- develop family-friendly work policies to combat employee job dissatisfaction. Neither A, B nor C seem relevant to addressing the growing demands of family and job for their employees.

Question 8

Ms.Valjean is studying job satisfaction and is considering the Job in General Scale as a measure for her research.Ms.Valjean is apparently interested in the ____ approach to measuring job satisfaction.

Accepted Answer

The Job in General Scale measures an individual's overall satisfaction with their job, making it a global approach to measuring job satisfaction.

Question 9

Marietta is experiencing an increase in dissatisfaction with her job and negative feelings about her workplace.Probably a significant factor in her experience of increased stress is ____.

Accepted Answer

Marietta's increase in dissatisfaction and negative feelings suggest a lack of control over her work situation, which is known to contribute to increased stress levels. Options A and B are not mentioned in the scenario and option C is not a likely explanation without further information about Marietta's background.

Question 10

Which strategy would be least likely to reduce repetitive strain injuries?

Accepted Answer

Universal precautions are infection control guidelines designed to protect workers from exposure to diseases spread by blood and certain body fluids. They are not specifically aimed at reducing repetitive strain injuries, making this option the least likely to be effective in this context.

Question 11

Dudley is attending an employer conference.He plans to attend an information session entitled "Knowing More About Instrumental Aggression in the Workplace." Instrumental aggression refers to an individual's ____.

Accepted Answer

Instrumental aggression refers to aggression that is goal-oriented and used as a means to achieve a specific outcome, such as getting more money or securing a job promotion. It does not necessarily entail physical violence or the use of a weapon, but rather can involve a wide range of behaviors that are aimed at achieving a particular objective. The other options are not accurate descriptions of instrumental aggression in the workplace.

Question 12

Brasher and Chen's study of recent college graduates found a ____ correlation between starting salary and job satisfaction.

Accepted Answer

The question asks for the correlation between starting salary and job satisfaction, meaning how these two variables are related to each other. A zero correlation would mean there is no relationship at all, a negative correlation would suggest that higher starting salaries lead to lower job satisfaction (or vice versa), and a high correlation would mean that the two variables are strongly related in either a positive or negative way. It is unlikely that there is a zero or negative correlation between starting salary and job satisfaction, as many people value high salaries and would likely be satisfied with a job that pays well. However, a high correlation may also be unlikely, as there are numerous other factors that can contribute to job satisfaction beyond just salary. Therefore, the best answer is B, which suggests a low correlation between starting salary and job satisfaction. This means that while there may be some relationship between salary and job satisfaction, the two variables are not strongly related and there are other factors that play a larger role in determining how satisfied someone is with their job.

Question 13

Which of the following is a questionnaire that takes a facet approach to measuring job satisfaction?

Accepted Answer

The Job Satisfaction Survey (JSS) is designed to measure employee satisfaction with various facets of their jobs, including pay, promotion, benefits, supervisor, co-workers, and the work itself. This facet approach allows for a detailed assessment of different aspects of job satisfaction.

Question 14

Studies examining job satisfaction have found that,in general,____ tend to be more satisfied than ____ with their jobs.

Accepted Answer

Studies have consistently shown that older workers tend to be more satisfied with their jobs than younger workers. This may be due to factors such as increased job security, higher salaries, and more opportunities for career advancement. Gender is not a consistent predictor of job satisfaction, with different studies producing varying results.

Question 15

Which of the following has the least influence on whether an employee shows up for work?

Accepted Answer

The answer of Which of the following has the least...

Question 16

Olive is working on a project to assess the job satisfaction of all employees at Oil Enterprises.Given what you know about measuring job satisfaction,Olive is most likely going to use ____.

Accepted Answer

Questionnaires are the most common method for measuring job satisfaction in organizations. They allow for standardized, quantitative data collection and can be administered to large groups of employees efficiently. Other methods such as interviews and behavior-focused rating forms may provide valuable qualitative data, but may not be as efficient or easy to administer to a large sample size. Graphic rating forms may be useful for assessing specific job performance criteria, but are not specifically designed for measuring job satisfaction.

Question 17

Doctor Jen Etticks researches how genetic factors influence behavior and attitudes in the workplace.Her recent study of the influence of genetics on job satisfaction will most likely suggest that genetics ____.

Accepted Answer

Doctor Jen Ettick's research suggests that genetics influence workers' characteristics, which in turn influence job satisfaction. Therefore, genetics have an indirect influence on job satisfaction rather than a direct one.

Question 18

Vish is an I/O psychologist who specializes in promoting the well-being and safety of employees in the workplace.He often looks for potential hazards and educates people on how to reduce common accidents and injuries.In other words,Vish promotes the goals of ____ psychology.

Accepted Answer

Occupational health psychology focuses on promoting the well-being and safety of employees in the workplace, which is exactly what Vish specializes in. Human factors psychology focuses on designing products and systems that are safe and efficient for human use, engineering psychology focuses on designing machines and interfaces that are intuitive and easy to use, and educational psychology focuses on studying how people learn and how to improve educational processes.

Question 19

A global approach to measuring job satisfaction includes assessing employee attitudes ____.

Accepted Answer

A global approach to measuring job satisfaction focuses on assessing employees' overall attitudes about their job in general, rather than specific aspects or at different times.

Question 20

Executives at Koka-Cola Corporation want to assess job satisfaction of their factory managers.Due to some reports,they are concerned there may be a difference in experienced job satisfaction between white and nonwhite managers.If their results are in keeping with the studies found in the textbook,they can expect to find ____.

Accepted Answer

Studies cited in the textbook suggest that ethnicity is not a major factor in job satisfaction. Therefore, it is likely that the executives at Coca-Cola Corporation will find similar results and that job satisfaction will not significantly differ between white and nonwhite managers. However, this is not a guarantee and further research may be necessary to confirm this.

Quiz 17: Industrial and Organizational Psychology