"Turning the guest's frown upside down" is called ________.
A) positive break
B) service encounter
C) "do it right the first time" spirit
D) service recovery
Correct Answer:
Verified
Q12: Which of the following is NOT a
Q13: Services are _.
A) tangible
B) not perishable
C) easy
Q14: The physical aspects of services that we
Q15: Which of the following is NOT a
Q16: Which of the following would NOT be
Q18: Which of the following is NOT a
Q19: The acronym TIPS stands for _.
A) To
Q20: All of the following are areas that
Q21: When a water park host suggest you
Q22: Facilitating goods are tangible items that support
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