In the value-driver-action model of implementation key value drivers are behaviors linked to the primary activities of the value chain but not behaviors that might be considered linked to support activities.
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Q11: Stretch metrics are measures that are perceived
Q12: The central notion of the balanced scorecard
Q13: The balanced scorecard model considers only the
Q14: A lag metric represents results that the
Q15: A lead metric, in the context of
Q17: The second step in the value-driver-action implementation
Q18: The final step in the value-driver-action implementation
Q19: Strategists using the McKinsey 7-S implementation framework
Q20: "Style" in the McKinsey 7-S framework refers
Q21: According to the opening vignette for the
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