A focus on serving internal customers is part of ________.
A) total quality management (TQM)
B) Six Sigma
C) ISO 9000
D) ISO 14000
E) ISO 22000

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasizes the importance of meeting or exceeding the needs of both internal and external customers. By focusing on serving internal customers, an organization can improve communication, coordination, and teamwork among different departments and functions within the company, leading to better overall performance and customer satisfaction. Six Sigma and ISO standards (9000, 14000, 22000) also incorporate customer focus but do not specifically highlight serving internal customers as a key component.

A Focus on Serving Internal Customers Is Part of ________