
_____ has to be avoided when implementing CRM initiatives.
A) Creating a customer strategy before implementing CRM
B) Changing the organization before putting CRM in place
C) Assuming that more CRM technology is necessarily better
D) Investing in building relationships with interested customers
Correct Answer:
Verified
Q25: How does CRM help gain a competitive
Q26: The _ component in the CRM strategy
Q27: Which of the following activities hinders the
Q28: What are the different CRM levels?
Q29: The goal in _ CSR mode is
Q30: What information should a database created through
Q31: Which of the following is the final
Q33: Which of the following is a pitfall
Q34: In CRM,the benefits the customer receives are
Q35: _ refers to the sum of CLV
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