The selling process consists of seven steps.When we distil those steps to basic,underlying goals,they all focus on the goals of ________ and ________.
A)closing sales;getting orders from customers
B)getting new customers;obtaining service ideas from customers
C)getting new customers;obtaining orders from customers
D)overcoming objections;developing relationships with customers
E)managing old customers;following up with customers

Question

Quizplus · Accepted Answer

The seven steps of the selling process include prospecting, qualifying, pre-approach, approach, presentation, handling objections, and closing the sale. However, when distilled to basic, underlying goals, the two primary goals are getting new customers and obtaining orders from customers. Choice A is too narrow as closing the sale is just one step in the process, and choice B mentions obtaining service ideas, which is not directly related to selling. Choice D is also too narrow as overcoming objections is just one step in the process, and choice E focuses on managing and following up with existing customers, which is not directly related to acquiring new customers and obtaining orders.

The Selling Process Consists of Seven Steps