While making an online payment for his credit card,Bono got stuck as the server crashed.He was unable to move forward with the payment and was worried if he would be charged a late fee.When he made a call to his bank,the customer service staff at the bank requested him to wait for 24 hours and informed him that if the issue was not solved within 24 hours,he could make a complaint.He was also assured that he would not be charged any penalty.Which of the following service quality dimensions is demonstrated by the customer service staff in this scenario?

Question

Quizplus · Accepted Answer

The customer service staff demonstrated responsiveness by providing Bono with a solution and assuring him that he would not be charged any penalty, even if the issue was not resolved within 24 hours.

While Making an Online Payment for His Credit Card,Bono Got