Snowball Hotels provides rewards such as incentives,pay raises,or promotions to their employees who perform well.This is done by measuring and evaluating the service performance of employees on certain pre-specified criteria.The senior executives focus mainly on the hospitality rendered by the employees while attending to customers' needs.The employees are provided with regular training to prepare them for delivering such hospitality.Which of the following gaps would most likely be absent in the organization?

Question

Quizplus · Accepted Answer

The organization measures and evaluates the service performance of employees on pre-specified criteria, provides regular training to prepare them for delivering hospitality, and rewards them for good performance. This indicates that the organization has established service quality specifications and monitors service delivery to ensure that it meets those specifications. Therefore, the gap between service quality specifications and service delivery would most likely be absent in the organization. The other gaps may still be present, but are not mentioned specifically in the scenario.

Snowball Hotels Provides Rewards Such as Incentives,pay Raises,or Promotions to Their