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When a Prospect Has Finished Voicing a Concern,it Is a Good

Question 39

Multiple Choice

When a prospect has finished voicing a concern,it is a good idea for the salesperson to:


A) point out the relationship between price and quality.
B) agree that the objection is true and accurate.
C) divert attention to a product feature.
D) be sure he or she understands the problem by asking probing questions.
E) quickly point out that the customer is wrong.

Correct Answer:

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