3 Which among the following has the least impact upon the likelihood of complaint behavior?
A) Socioeconomic group membership
B) Blame placement
C) Perception of retailer responsiveness
D) Severity of dissatisfaction
E) Personality characteristics
Correct Answer:
Verified
Q12: Mailed samples are tools to enhance:
A) speed.
B)
Q13: Use instructions,contents,lists of ingredients or raw materials,warnings
Q14: Which of the following brand loyalty/usage rate
Q15: Products which deliver benefits quickly rank high
Q16: All of the following statements about innovators
Q18: A new product which requires little or
Q19: Increasing the usage rate is most important
Q20: All of the following statements regarding package
Q21: Innovators may have better-developed knowledge structures for
Q22: For consumers to be brand loyal,they must
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