In _____, company representatives use multiple communication channels to support their customers' communications preferences.
A)telesales rooms
B)group decision support rooms
C)videoconferencing centers
D)sales team meetings
E)customer interaction centers

Question

Quizplus · Accepted Answer

The description fits the concept of a customer interaction center (CIC), where multiple communication channels such as phone, email, chat, social media, and even video can be used to support customers in their preferred mode of communication. Telesales rooms, group decision support rooms, and sales team meetings may not necessarily involve direct customer communication, while videoconferencing centers are more specific to video communication only.

In _____, Company Representatives Use Multiple Communication Channels to Support