_____ are applications and technologies with which customers interact and typically help themselves.
A)Customer-facing CRM applications
B)Up-selling activities
C)Inbound telesales
D)Customer-touching applications
E)Outbound telesales

Question

Quizplus · Accepted Answer

The term "customer-touching applications" refers to any technology or application that directly interacts with customers and allows them to help themselves without the need for intervention from customer service representatives or salespeople. Examples include self-service kiosks, mobile apps, and online portals.

_____ Are Applications and Technologies with Which Customers Interact and Typically