By servicing an account and by cooperating and empathizing with clients,salespeople are engaging in _____ activities on behalf of their firm.

Question

Quizplus · Accepted Answer

By empathizing and cooperating with clients and servicing their accounts, salespeople are engaging in activities that build and maintain good relationships with the public. This falls under the domain of public relations, making option C the best choice. Sales promotion, advertising, direct marketing, and telemarketing are all more overtly sales-focused tactics that may be employed by salespeople, but they do not entail as much direct interaction with clients and do not focus as much on building positive relationships.

By Servicing an Account and by Cooperating and Empathizing with Clients,salespeople