A customer service person comes 3 hours late to service your computer.Which of the following gaps best describe this situation?
A) the gap between customers' expectations and management perceptions
B) the gap between management's perception and service quality specifications
C) the gap between service quality specifications and service delivery
D) the gap between service delivery and external communications
Correct Answer:
Verified
Q40: _ is the ability of the service
Q41: Which of the following could be used
Q42: In the services industry,marketing success often leads
Q43: Nonstandardization of services increases when:
A)service creation is
Q44: Professional photographers can make the service tangible
Q46: A software company's management did not respond
Q47: Service quality is measured using:
A)engineering metrics.
B)survey instrument
Q48: Which of the following is a characteristic
Q49: _ is one of the most popular
Q50: _ involves creating a flowchart that describes
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