Which of the following is a characteristic of services?
A) low barriers to entry
B) high switching costs
C) low rivalry
D) reduced competition
Correct Answer:
Verified
Q43: Nonstandardization of services increases when:
A)service creation is
Q44: Professional photographers can make the service tangible
Q45: A customer service person comes 3 hours
Q46: A software company's management did not respond
Q47: Service quality is measured using:
A)engineering metrics.
B)survey instrument
Q49: _ is one of the most popular
Q50: _ involves creating a flowchart that describes
Q51: _ is a popular survey instrument that
Q52: "Backstage" contact points in a blueprint refer
Q53: Return on quality approach:
A)is a targeted approach
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