"Backstage" contact points in a blueprint refer to:
A) contacts which are not face-to-face.
B) discrete contact points with the customer.
C) the contact points for suppliers.
D) contact points that are observable to customers.
Correct Answer:
Verified
Q47: Service quality is measured using:
A)engineering metrics.
B)survey instrument
Q48: Which of the following is a characteristic
Q49: _ is one of the most popular
Q50: _ involves creating a flowchart that describes
Q51: _ is a popular survey instrument that
Q53: Return on quality approach:
A)is a targeted approach
Q54: Sampling and other promotions to get customers
Q55: Which of the following categories is particularly
Q56: Which of the following statements is inconsistent
Q57: _ is the product for service companies.
A)Inbound
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