________ involves creating a flowchart that describes the flow of activity from the time the customer first contacts the service provider to the time the customer receives the service.

Question

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Service blueprinting is a technique used to visually map out the entire customer service process, from the initial customer contact to the final delivery of the service. It helps service providers identify areas for improvement and streamline their processes. The other options, conjoint analysis, market analysis, and multi-dimensional scaling, are different techniques used in market research and analysis.

________ Involves Creating a Flowchart That Describes the Flow of Activity