Holly was so pleased with the service she received at a new spa in her neighbourhood that she told many of her friends about her experience. What is Holly's behaviour an example of?
A) confirmation
B) satisfaction
C) positive word-of-mouth
D) loyalty

Question

Quizplus · Accepted Answer

Holly's behaviour is an example of positive word-of-mouth, as she shared her positive experience with many of her friends.

Holly Was So Pleased with the Service She Received at a New