According to the Text, a Number of Questions Often Affect

According to the text, a number of questions often affect the action to be taken on a customer complaint. Which of the following questions would likely have the largest affect how a customer complaint is settled?

A) What action or actions led to the lodging of the complaint?
B) How will the action taken affect other customers?
C) Are members of the complaining firm's industry lodging similar complaints?
D) Is the customer being fair?
E) All of the above questions can be used to determine how a customer complaint is settled.