Many airlines have been successful at migrating customers to self-serve check-in counters by
A) making the process easy.
B) conducting customer research.
C) offering discounts.
D) using humour in their advertising.
E) ensuring airline personnel are scarce.

Question

Quizplus · Accepted Answer

The passage directly states that airlines have been successful at migrating customers to self-serve check-in counters by "making the process easy."

Many Airlines Have Been Successful at Migrating Customers to Self-Serve