Customer focus is diametrically opposite to
A) service focus.
B) research focus.
C) product focus.
D) CRM focus.
E) technology focus.

Question

Quizplus · Accepted Answer

Customer focus and product focus are diametrically opposite to each other. In a product-focused approach, the company concentrates on producing and improving its products without considering what the customers really want or need. Conversely, a customer-focused approach puts the customers first and seeks to understand their needs and preferences before developing products and services that cater to those needs.

Customer Focus Is Diametrically Opposite to