The first step Arbol Industries took in building a truly customer-focused business was to form a committee comprising the heads of all functions, called the Operating Committee. Which of the four key building blocks does this action illustrate?
A) senior management commitment
B) organizational realignment
C) support systems
D) support processes
E) revised financial metrics

Question

Quizplus · Accepted Answer

Forming a committee comprising the heads of all functions indicates an effort to realign the organization to better focus on customer needs, which is an example of organizational realignment.

The First Step Arbol Industries Took in Building a Truly