_____ are the abstract outcomes of product or service usage that are intangible,subjective and personal.
A)Functional consequences
B)Psychosocial consequences
C)Bundles of attributes
D)Service assessments
E)Psychological stimuli

Question

Quizplus · Accepted Answer

Psychosocial consequences refer to the emotional, psychological, and social outcomes of product or service usage that are intangible, subjective, and personal. Functional consequences (A) refer to the tangible and objective outcomes such as the product or service's performance, features, and benefits. Bundles of attributes (C) are the set of product or service features and characteristics that meet customer needs and preferences. Service assessments (D) are the evaluations of the quality of service delivery. Psychological stimuli (E) include the sensory and cognitive inputs that trigger emotional and psychological responses in customers.

_____ Are the Abstract Outcomes of Product or Service Usage