_____ are the concrete outcomes of product or service usage that are tangible and directly experienced by consumers.
A)Functional consequences
B)Psychosocial consequences
C)Bundles of attributes
D)Service assessments
E)Physiological stimuli

Question

Quizplus · Accepted Answer

Functional consequences are the concrete outcomes of product or service usage that are tangible and directly experienced by consumers. These outcomes can be physical or cognitive, such as increased performance, improved quality, reduced costs, or greater convenience. Psychosocial consequences, on the other hand, are the emotional and social outcomes that consumers experience as a result of product or service usage, such as increased self-esteem, social status, or emotional well-being. Bundles of attributes, service assessments, and physiological stimuli are not directly related to the concrete outcomes of product or service usage.

_____ Are the Concrete Outcomes of Product or Service Usage