What are two common CRM sales metrics tracked by organisations?
A)Number of responses and purchases by campaign
B)Number and type of service requests
C)Number of retained customers and new customers
D)None of the answers are correct

Question

Quizplus · Accepted Answer

The two common CRM sales metrics tracked by organizations are the number of retained customers and new customers. This helps in understanding customer loyalty and the effectiveness of sales efforts in acquiring new customers. Metrics A and B are not specific to sales, and therefore, not relevant to CRM sales metrics. Option D is incorrect as there are metrics that organizations track for CRM sales.

What Are Two Common CRM Sales Metrics Tracked by Organisations