A primary component of managing a customer relationship is knowing about the reasons a customer is communicating.Which aspects of communications are most pertinent?
A)Who and what
B)Where and when
C)When and why
D)How and where

Question

Quizplus · Accepted Answer

Knowing the "when" and "why" of a customer's communication is most pertinent in managing a customer relationship. Understanding the timing and motivation behind a customer's communication can help businesses better address their needs and concerns, and ultimately improve the overall customer experience. While factors like "who" and "what" may also be important, they are often secondary to the timing and purpose of the communication. "Where" and "how" may not be as relevant in this context.

A Primary Component of Managing a Customer Relationship Is Knowing