CRM is used by companies that want to:
A) track customers through their site.
B) design marketing campaigns.
C) re-design the website.
D) improve customer service.
E) all of the above
Correct Answer:
Verified
Q6: Intelligent agents are also called _.
A) spies
B)
Q7: The CRM process includes:
A) data analysis and
Q8: Customer relationship management strategies may attempt to
Q9: In describing technologies the following is a
Q10: When implementing a CRM project it is
Q12: What is most important about CRM data?
A)
Q13: Which of the following is a step
Q14: The primary goal of CRM is:
A) marketing
B)
Q15: _ is the use of technologies to
Q16: The first phase in CRM is:
A) acquire
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