Key elements of the horizontal organization structure include all of the following except:
A)Profitability at the expense of customer satisfaction.
B)Self-managed cross-functional teams.
C)Fewer departmental boundaries
D)Direct and regular contact with customers.
E)Fewer management levels.

Question

Quizplus · Accepted Answer

Profitability at the expense of customer satisfaction goes against the main principle of a horizontal organization structure, which is to prioritize customer needs and satisfaction. The other options mentioned (B, C, D, and E) are all key elements of a horizontal organization structure.

Key Elements of the Horizontal Organization Structure Include All of the Following