In the past 20 years,salespeople have become:
A)More effective at finding new accounts.
B)Less effective at finding new accounts.
C)More effective at retaining existing customers.
D)Less effective at retaining existing accounts.
E)None of these.

Question

Quizplus · Accepted Answer

The past 20 years have seen a significant shift in the focus of salespeople from finding new accounts to retaining existing customers. With the rise of social media and online reviews, customer loyalty has become more important than ever, and salespeople have adapted their strategies accordingly. This shift is reflected in the increasing emphasis on customer relationship management (CRM) software and other tools designed to help salespeople build long-term relationships with their clients. Therefore, salespeople have become more effective at retaining existing customers.

In the Past 20 Years,salespeople Have Become