Garoc Corp.has developed a reputation for poor customer service over the last couple of decades.Which of the following practices will help the company turn its reputation around?
A) Taking a reactive approach to customer service over a proactive approach
B) Replacing existing customers with new customers
C) Limiting customer service reps' role in personal selling
D) Limiting the sales function only to the salespeople in the company
E) Monitoring customers' complaints by accessing big data from social media and the web
Correct Answer:
Verified
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