The radio advertisement announced the video store would be open until 10:00 P.M.on Friday evenings.When Norm drove to the store to get a copy of the latest Disney video for his daughter's birthday party the next morning,it was only 9:45 P.M. ,but the store was locked up and a sign on the door said the store closes at 9:00pm.This is an example of a _____ gap.
A)communications
B)standards
C)performance
D)knowledge
E)research

Question

Quizplus · Accepted Answer

A communications gap refers to the difference between the actual service provided to customers and the service promised.

The Radio Advertisement Announced the Video Store Would Be Open